Product Customer support

The repetitive questions never reach your team.

SimpliServe answers the questions your customers ask over and over (order status, prices, hours, returns) from the PDFs and Q&A sheets you upload. When it isn’t sure, it says so and hands the conversation to you with context.

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Answers 24/7. Escalates the moment it stops being confident.

What it handles

The questions that eat your day, added up.

The five questions you answer on repeat are the five it answers on your behalf: same content, same quality, all day.

Order status & logistics

“Has my order left?” Answered from what you tell it, at any hour, without a person unlocking a phone.

  • Track the questions you get most
  • Attach the delivery schedules you actually run
  • Answers the same way at 3am as at 3pm

Hours & availability

“Are you open on Saturday?” It knows your operating hours and timezone, and says so correctly.

  • Set opening hours once, in the dashboard
  • Handles timezone-aware answers
  • No more “I’ll find out and get back to you”

Prices, returns & policies

Your price list and return policy, verbatim. It answers from your documents, never from a guess.

  • Quotes your real prices, not an approximation
  • Cites your return windows and conditions
  • If a policy isn’t in a source, it escalates
Sources

It knows only what you give it.

No silent training on your business, no inventing answers from thin air. Everything the agent says comes from sources you can see and remove.

  • PDFs and Q&A sheets, up to 5MB each
  • Your business details, operating hours and timezone
  • Every source listed in the dashboard, removable any time
  • Test it in the playground before it ever talks to a customer
What happens when a question is outside its sources

Sources are yours. Add, replace or remove them from the dashboard and the agent changes with them.

Tone

One voice in every conversation.

You pick how it speaks once. From then on, every customer gets the same voice (professional, friendly or cheerful), whether it’s 9am or 4am.

The way it sounds is a decision you make, not something it improvises.

Professional Friendly Cheerful
Website widget

Put it on your site in one line.

The dashboard writes the snippet for you. You paste it once, and the chat bubble is on your site, answering from the sources you uploaded.

  • One line of code, pasted once
  • If you didn’t build your own site, forward it to whoever did
  • Turn it off or replace it any time
Developers: there’s a REST API too
embed.html
<script src="https://app.simpliserveai.com/widget.js" data-agent="YOUR_AGENT_ID" async defer></script>

Replace YOUR_AGENT_ID with the ID shown in your dashboard under Settings → Widget. Copy it from there and the snippet is ready to paste.

Questions

About giving it the job.

Do I need a developer to set this up?

No. You name your agent, pick its tone, upload what it should know, and SimpliServe writes the snippet. You paste it once. If you didn’t build your own site, forward the snippet to whoever did. It goes in once and it’s done.

Which questions will it answer?

The ones you equip it for. It answers from your uploaded sources (price lists, return policies, operating hours, Q&A sheets), and quality is the same every time. The more routine questions you feed it, the more it absorbs.

What if a customer asks something it can’t answer?

It stops guessing. The agent says in the chat that a human will follow up, opens a ticket with an urgency of High, Medium or Low, and the reason it stopped lands in your inbox under “Needs you”.

Can I change what it knows later?

Yes. Every source is listed in the dashboard and you can add, replace or remove any of them. The agent picks the change up from the sources it has.

How do I see what it was asked?

Every conversation sits in your inbox. Handled ones are grouped under your agent’s name; the ones that need you sit at the top under “Needs you”, sorted by urgency.

More on the product

Support is one of three jobs.

Smart escalation

It doesn’t guess when it isn’t sure. See how tickets, urgency and handovers work.

How escalation works

Sales assistance

It engages new leads the moment they reach out, even at 2am, and moves them toward a close.

See sales assistance

The one inbox

Support, escalation and sales all land in a single inbox, so no conversation is lost.

See channels

Let the repetitive questions answer themselves.

Upload what it should know, test it in the playground, and put it on your site when you’re happy with it.

Start free See pricing