No invented answers
An AI that doesn’t know something should say so, not manufacture a fact a customer will rely on. It stops, it tells you, and you answer with context.
About SimpliServe
Built for the business answering WhatsApp while filling orders.
SimpliServe exists because small businesses in Nigeria run their whole shop from a phone: WhatsApp, Instagram comments, a website someone built once. And in all of that, the customer waiting for an answer is the one that matters most.
Why we built it
Your customers see one business. Your inboxes don’t.
We kept watching the same scene: a founder with three messaging apps open, answering the same five questions by hand, while a customer on one of them waited a full hour for “yes, we deliver to Enugu.”
The answer wasn’t another inbox. It was an agent that could hold the routine conversations for you, and hand you the conversation ready to answer the moment it wasn’t sure, not a guess to clean up.
WhatsApp
9
Is the delivery fee the same to Port Harcourt?
Instagram DMs
5
How much is the small pack again?
Separate tabs, separate context, same business
How we build
Three decisions we keep making.
Honest about the roadmap
Website live chat works today. WhatsApp, Instagram and Messenger are in build. We tell you exactly that. We don’t sell a roadmap as a feature.
Built for Nigerian businesses, not adapted for them
Naira pricing, Paystack payments, delivery questions, operating hours that matter. The product starts with how a Lagos or Enugu shop actually runs.
The channel promise
Every channel ends in the same inbox.
When WhatsApp, Instagram and Messenger arrive, they plug into the agent you already configured and the inbox you already use. Same sources, same tone, same conversation history. One business, behaving like one.
- Website live chat: available now
- WhatsApp, Instagram, Messenger: in build
- No re-training the agent when a channel lands
Web chat today. The others converge on one agent, one inbox.
Contact
A small team, reachable by email.
Whether you’re setting up, thinking about volume, or have a complaint to make, a person reads the mailbox, usually within one business day.
Can I use the widget if someone else built my website?
Yes. Just forward them the one-line snippet from Settings. It goes in once and you are live.
Real replies, from real people
Want to watch it do the job?
Set up your agent in a few minutes and talk to it in the playground before it ever meets a customer.