Privacy Policy

1. Who is responsible

This policy covers the SimpliServe service operated at simpliserveai.com (“SimpliServe”, “we”, “us”).

SimpliServe is operated from Lagos, Nigeria. The data controller for your account and conversation data is SimpliServe, contactable at hello@simpliserveai.com. The business details shown on your Paystack invoices are the registered details for your billing relationship with us.

2. Information we collect

We collect what the product needs to work:

• Account information. Your name, email, business name and the billing details needed to set up and pay for your account.
• Agent configuration. What you set up: the agent’s name, tone, operating hours, and the sources you upload (such as PDFs, Q&A sheets and price lists).
• Conversation data. Messages your customers send through the widget and your agent, plus the replies from you, your team, and the agent. This is the data in your inbox.
• Payment information. Payments are processed by Paystack in Nigerian naira. We do not store your card details; Paystack handles them.
• Technical information. The basics: browser and device type, IP address, and how the service is used, to keep it working and secure.
• Contact with us. Anything you send us by email or in support.

3. How we use it

• Run the service: answer conversations, escalate, send you tickets and notifications.
• Provide your dashboard: sources, usage, billing and settings.
• Bill you for your plan through Paystack and handle the renewal of credits.
• Support you, investigate faults, and keep the service secure.
• Comply with the law and respond to lawful requests where we are required to.

We do not sell personal information. We don’t use conversation data to advertise to anyone.

4. Data about your customers

You choose what your agent is given, and the people who message it expect service from you, not from an AI vendor. In practical terms:

• Conversation data is held so you can run your agent, review your inbox and close tickets.
• You can remove sources and, where available, delete conversation data from the dashboard.
• You are responsible for giving your customers a fair picture (that they’re talking to an AI agent and that a human takes over when needed) and for meeting any notices your jurisdiction requires in return for the data laws that protect you.
• When your account ends, the data associated with it is handled as set out in our retention section and the Terms.

5. AI training

No. We do not train general AI models on your data. Your sources, conversations, and account information are used only to run your agent for you: answering, escalating, and powering your inbox and dashboard. We never sell this data, and we never use it to advertise to anyone.

6. Sharing

• Paystack processes payments; they receive payment data only.
• Infrastructure providers host and transmit data on standard industry terms.
• Lawful requests we disclose account or conversation data if the law requires, and we will tell you where we lawfully can.
• No selling. We never sell or rent your data or your customers’ conversation data.

7. Security

We use industry-standard safeguards: encryption in transit and at rest, access controls on who can reach your data, least-privilege limits on staff access, and hosting on reputable cloud infrastructure with network isolation and monitoring. Your account is only as safe as its password; use a strong one and keep your login details private.

8. Retention

We keep data only as long as the product needs it: to run your agent, keep your invoices straight, and close any open tickets.

• Sources you upload are kept while your account is active, and deleted when you remove them or close your account.
• Conversation data is kept while your account is active and for up to 24 months afterwards, so ticket history and resolutions remain available.
• Account and invoice records are kept for up to 6 years where tax and accounting law requires it.

9. Your rights

Under the Nigerian Data Protection Act 2023 and similar laws that protect you, you may be able to ask for access to your information, corrections, deletion, or that we stop processing it. To exercise any of these, email us at hello@simpliserveai.com. This mailbox is also our designated data-protection contact. If you feel your concern has not been addressed, you may complain to the Nigeria Data Protection Commission (NDPC).

10. International transfers

Your data is stored on secure cloud infrastructure, which may sit outside Nigeria. Where that happens, transfers are protected by encryption in transit and at rest, standard contractual safeguards with our providers, and access limited to what running the service requires.

11. Cookies

We use only what is needed to run the site: strictly necessary cookies for login, security, and remembering preferences, plus privacy-friendly aggregate analytics that do not identify you. No advertising trackers and no advertising profiles built from your visits.

12. Children

The service is for businesses. It is not directed at children and is not meant to collect information from anyone under 16 or the applicable age of consent.

13. Changes

If this policy changes in a way that matters, we’ll tell you on this page and, where we have your email, by email before the change takes effect.

14. Contact

Questions, requests and complaints: hello@simpliserveai.com.