SimpliServe answers your customers on your website today, escalates to you the moment it isn’t sure, and is coming to WhatsApp, Instagram and Messenger next.
Set up your agent and test it in the playground before it ever talks to a customer.
Whether it’s you or someone on your team, a person is sitting with WhatsApp, Instagram, live chat and email open, each with its own context and no guarantee of a consistent answer.
Your customers don’t see five channels. They see one business. SimpliServe makes sure it acts like one.
“Someone on my team has to sit and watch WhatsApp, Instagram and the website chat all day, and customers still wait hours for an answer.”
This is the job SimpliServe was built to take off your desk, starting with the channel most of those messages arrive on first.
You configure the agent once. Everything after that happens in the inbox.
Give it a name your customers will see and choose how it speaks.
PDFs and Q&A sheets up to 5MB each, plus your business details and operating hours.
SimpliServe writes the snippet for you. Paste it once, or forward it to whoever built your site.
Conversations the agent handled sit under its name. The ones it stopped on sit under “Needs you”.
Needs you 2
High urgency sorts to the top.
Handles the repetitive questions so your team doesn’t have to. Same quality answers, every time.
Knows when a conversation needs a human, and hands it to you with full context. No cold transfers.
Engages new leads the moment they reach out, even at 2am, and moves them toward a close while you sleep.
Most AI support fails in the same place: the moment it doesn’t know, it invents something. SimpliServe stops instead.
Activity
Chidi I paid two days ago and the order still says pending.
Ada I can see the payment reference. I don’t have the order status here, so I’m bringing in a colleague who does.
Ticket opened · urgency High
Assigned to you
Website live chat works today. The rest are in build. We would rather tell you that than sell you a roadmap as a feature.
The widget on your site. Set it up in the dashboard and it is answering the same day.
Where most of your customers already message you. Next on the list.
Coming next: DMs and story replies, in the same inbox as everything else.
Coming next: Facebook Page messages routed to the same agent.
Embed the same agent anywhere with POST /v1/chat, authed with an X-API-Key header. Streaming is supported.
Start free with 1,000 credits, then pick a monthly plan. Payments are processed by Paystack.
Experience 24/7 intelligent customer support for your first month.
₦0/month
1,000 one-time credits
For businesses receiving 10 to 50 messages a day.
₦10,000/month
1,000 credits a month
For businesses receiving 20 to 100 messages a day.
₦20,000/month
2,000 credits a month
For businesses receiving 100 to 500 messages a day.
₦35,000/month
3,500 credits a month
No. You name your agent, pick its tone, upload what it should know, and SimpliServe generates the snippet for your website. You paste it once. If you didn’t build your own site, forward the snippet to whoever did. It goes in once and it’s done.
It stops guessing. The agent opens a ticket, tells the customer in the chat that a human will follow up, and keeps the conversation open. The ticket lands in your inbox under “Needs you” with an urgency of High, Medium or Low and the reason it stopped.
Yes. Open any conversation and take over. You reply directly, in the same thread the customer is already in, and hand it back to the agent when you’re done.
What you give it: PDFs and Q&A sheets you upload, up to 5MB each, plus your business details and operating hours. Every source is listed in the dashboard and you can remove any of them.
No. We do not train general AI models on your data. Your sources, conversations, and account information are used only to run your agent for you: answering, escalating, and powering your inbox and dashboard. We never sell this data, and we never use it to advertise to anyone.
Every plan includes a monthly credit allowance, and the dashboard shows what you have used against it, so you can see it coming. When your allowance hits zero, the agent stops sending new AI replies and routes new conversations to your inbox under “Needs you”, so no customer is left hanging. Your inbox, dashboard, and history keep working. Just move to a larger plan from the billing page and the agent resumes automatically.
They’re in build. Website live chat is the channel that works today. We’re not putting a date on the others until we can hold it.
Yes. The playground inside the dashboard lets you talk to your agent exactly as a customer would, before you add it to your website.
Set up your agent, test it in the playground, and put it on your website when you’re happy with it.
Website live chat today. WhatsApp, Instagram and Messenger in build.