Product Sales assistance

It engages the leads you’re asleep for.

A customer asks about your pricing at 2am. Right now that message waits until morning, and half the time, so does the customer. SimpliServe answers on the spot, from your real price list, and moves the conversation toward a close while you sleep.

Start free How it handles leads

Priced from your actual price list, never from a guess.

The night shift

Sales happen at 2am. Replies don’t.

The customer who reaches out late is often the customer who’s ready to buy. The thing that closes them is a reply that arrives while they’re still interested, not a message discovered with the morning coffee.

  • First reply in seconds, at any hour
  • Answers pricing and availability on the spot
  • Quotes from the price list you uploaded, not a paraphrase
  • Escalates the leads truly worth your attention
See how it decides a lead needs you

Same-day in Lagos, quoted at 2:07am from a real price list.

Real numbers

It quotes your list, not a conversation.

Sales quotes get remembered when they’re wrong. The agent prices from the sources you upload (your real price list, packages, availability and policies), so every figure it gives a customer is one you would give yourself.

  • Pricing comes from price-list.pdf, not an AI’s memory of it
  • Packages and bundles the way you actually sell them
  • When a figure isn’t in your sources, it asks or escalates. It never guesses
How sources work
Worth your attention

It handles the crowd and flags the one.

Most sales conversations are the same five questions, and the agent absorbs them. The ones that aren’t (a discount negotiation, a bulk order, a complaint with money attached) escalate with the whole thread and a reason.

  • Handles the routine: price, availability, how to order
  • Flags the ones a human should hear: negotiations, bulk, risk
  • You get the lead’s questions and answers so far. No re-asking
  • Same inbox as support, so a buyer’s history is one tap away
Questions

About selling while you sleep.

Will it negotiate prices?

No. It quotes from your price list and flags anything outside it. Discounts and negotiations are exactly the kind of thing it routes to you rather than improvising.

Could it quote a price that’s wrong?

It only prices from what you give it. If a figure isn’t in your sources, it escalates instead of estimating. Keep your price list current in the dashboard and the agent quotes from that.

Does it close the sale itself?

It moves the conversation to the point of ordering: answering, qualifying, asking for delivery details. Checkout and payment stay in your hands. If wholesale, bulk or anything sensitive shows up, it hands the lead to you, warm.

How do I know which leads are real?

Every escalated lead lands in the same inbox as your support tickets, with the full exchange and the reason it was flagged. Rushed buyers who ask for a quote at 2am arrive with their own history attached.

Which channels does sales work on?

Website live chat today. The agent you configure is the same one that will answer on WhatsApp, Instagram and Messenger as those channels ship, so a lead’s history follows them into the inbox.

More on the product

Sales is one of three jobs.

Customer support

The routine questions behind an order (status, hours, returns), answered from your sources.

See customer support

Smart escalation

How a wholesale request becomes a High ticket with the whole thread, ready for you.

How escalation works

The one inbox

Support, sales and escalation in a single inbox, so no lead is ever a separate tab again.

See channels

Stop losing the 2am buyers.

Upload your price list, set up your agent, and answer the rush while the shop is closed.

Start free See pricing